「媽媽一個人在台灣,最近走路越來越不穩,我隔幾個月才能回去一次。」這是我們最常收到的香港查詢。遠距照顧最大的壓力不是錢,而是資訊:你不知道照顧者是誰、今天有沒有準時到、媽媽有沒有按時吃藥。阿爾瑪 Alma 把這三件事變成制度:持牌護理師、固定班表、定期回報。"My mother is on her own in Taiwan, she's been increasingly unsteady on her feet, and I can only fly back every few months." That's the inquiry we hear most often from Hong Kong. The hardest part of remote caregiving isn't the cost — it's the not knowing. Who is the caregiver? Did they show up today? Did mum take her medication? Alma turns those three unknowns into a system: licensed nurses, fixed schedules, regular reports.
第一步,用 LINE 或 Email 告訴我們父母的狀況:年齡、健康情況、住在哪個城市、需要日班、夜班還是 24 小時。第二步,我們進行評估並提供書面報價與建議的照護方案。第三步,確認後我們安排護理師到府,第一天會與您視訊或以文字詳細回報。第四步,照護開始後按約定頻率回報,您隨時可以調整班表或服務內容。Step one: tell us about your parents over LINE or email — age, health, which city, and whether you need day, night, or 24-hour cover. Step two: we assess and send a written quote with a recommended care plan. Step three: once confirmed, our nurse starts at the home, with a detailed first-day report to you. Step four: updates continue on the cadence you choose, and you can adjust the schedule any time.
每一位長者的情況不同,以下是我們最常承接的類型。如果父母的狀況不在列表上,仍歡迎詢問。Every elder's situation is different — these are the cases we take on most often. If your parents' situation isn't listed, ask anyway.
固定收費、無仲介費。匯率為約略換算,實際以新台幣計價。Flat rates, no agency markup. Local-currency figures are approximate — billing is in NT$.
我們採固定護理師與固定班表,每次服務後按您約定的頻率回報(每天或每週),內容包含照護重點、飲食、用藥與精神狀況。如有跌倒、發燒等異常,我們會即時通知您,不會等到例行回報。We assign a consistent nurse on a fixed schedule, with reports after each shift at the cadence you choose (daily or weekly) covering care notes, meals, medication, and mood. Anything unusual — a fall, a fever — we notify you immediately rather than waiting for the routine report.
我們的護理師以國語與英文為主。對於以廣東話為主的長者,我們會在開始前先安排視訊認識彼此,並在配對時將語言納入考量;日常照護的關鍵指令(用藥、飲食、安全)我們會以書面與家屬確認,確保不因語言出現誤差。Our nurses work primarily in Mandarin and English. For Cantonese-speaking elders, we arrange a video introduction before care starts and factor language into matching; key care instructions (medication, diet, safety) are confirmed with the family in writing so nothing is lost in translation.
日班(08:00–20:00)NT$6,000、夜班 NT$6,600、24 小時 NT$12,600,約為 HK$1,500/HK$1,650/HK$3,150。香港 RN 級私家看護約 HK$297 起/小時,24 小時動輒 HK$7,000 以上——同樣是持牌護理師,在台灣的費用不到一半。Day shift (08:00–20:00) NT$6,000, night NT$6,600, 24-hour NT$12,600 — roughly HK$1,500 / HK$1,650 / HK$3,150. RN-level private nursing in Hong Kong starts around HK$297/hour, easily exceeding HK$7,000 for 24 hours. Same licensed-nurse standard, at less than half the cost in Taiwan.
可以。不需要長約,您可以先安排短期照護(例如陪診一天,或出院後一週),合適再延長為長期班表。Yes. There are no long contracts — start with something short (a single escort visit, or one week post-discharge) and extend to a long-term schedule once you're comfortable.